1. Do I need an account to order?
No, but having an account lets you track orders and enjoy faster checkout.

2. How do I know my order was successful?
You’ll receive a confirmation email with your Order Number and purchase details.

3. What payment options do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

4. Is my payment information secure?
Yes, all transactions are SSL-encrypted for security.

5. How can I track my order?
A tracking number will be emailed to you. Use it to track your package on our tracking page or at 17track.net.

6. What if parts are missing or damaged?
Contact us with your order number, and we’ll send replacements for free.

7. What’s your return policy?
We offer a 30-day return policy. Items must be in original packaging and unused.

8. How long does shipping take?
Shipping usually takes 10-15 business days depending on your location.

9. Do you offer free shipping?
Yes, we offer free worldwide shipping on most items.

10. Can I customize the DIY kits?
Yes! You can personalize the kits with your own creative touches.

11. Are kits suitable for children?
Yes, but some kits may require adult supervision due to complexity.

12. Will I need to pay customs?
Customs fees may apply depending on your location.

13. How long to receive a tracking number?
You’ll get a tracking number within 2-5 business days.

14. Do you sell pre-made crafts?
We mainly offer DIY kits, but occasionally we have pre-made items.

15. Who can I contact for help?
For assistance, email us at support@booknookzone.com.